Churchill might kick ass but British Gas definitely sucks ass. I joined British Gas for my electricity in June of last year to try and save a few quid as Scottish Power Manweb was costing a fortune and I got a price fix untill the end of 2009. I have a direct debit of £64 going to British Gas every month as we estimated that is what my monthly bill would be. I now have £480 credit on my electricity account. The idiots have yet to bill me. I have had numerous phone calls with them, supervisors and managers and am awaiting a call from their hit squad support team (that was about 2 weeks ago I was told that). I abhor bad customer service. I pay £98 (gas and electric) a month to British Gas, they sure as hell better start looking after me or I’ll be on to watchdog. Am I going to get a big bill when they finally get around to it or will I get a refund. I have absolutely no idea.